top of page

THE MOST COMMON QUESTIONS

  • How can I look after my Kazhal piece of jewellery?
    To make sure the piece remains sparkly you must take care of it. It should be kept in the pouch that it arrives in. Keep it away from perfume and moisture. The pieces can always be polished again for a brand new look, it can be shipped back to us where our team will take great care and polish it in our workshop.
  • Where can I have my Kazhal jewel repaired?
    Our contact information is available on the website. Once you get in touch with us we can assist you in getting the needful done.
  • Can Kazhal jewels be engraved with a special message?
    Yes that is possible, but the delivery date may have to be adjusted so as to accommodate the extra time needed to engrave.
  • Where is Kazhal jewelry made ?
    Pieces are all made in India/ Mumbai but raw material is sourced from all over the globe.
  • Does the color of stones exactly like the pictures ?
    We assure you its as accurate as possible. There might be a slight variation due to photography.
  • Can I connect with you to clear my doubts and place an order ?
    You can always reach out to us on the details on the website and we will promptly help.
  • Can I add a personal message and/or get the piece gift wrapped ?
    We are happy to do this for you. you can add the message to the space /option available on the page with your cart, alternatively you can reach out to us on our email or contact phone number.
  • How can i get my items repaired ?
    Feel free to share the details with us on our email. We will examine the product requirement and get back to you. In case of extensive repair requirements, the costs need to be borne by the customer. We provide a lifetime warranty for our products. However owing to excessive wear and tear your piece may need retouching with extra charges as applicable.
bottom of page